TROUBLESHOOT MISSING CONTACTS

Article ID: CON-021

Category: Contacts

Estimated Time: 3 minutes

Difficulty: Beginner

What You'll Learn

Learn the most common reasons a contact cannot be found and how to resolve them.

Checklist

☐ Search using the contact's full name.

☐ Search using their email address.

☐ Search using their phone number.

☐ Clear any active filters.

☐ Check that you're searching in the correct sub-account.

☐ Verify the contact hasn't been deleted.

☐ Confirm you have permission to view all contacts.

Common Causes

Filters are hiding the contact.

Remove all filters and search again.

The contact was never added.

Verify the contact was successfully created or imported.

You're searching the wrong account.

If you manage multiple locations, switch to the correct flourish account.

Permissions are limiting what you can view.

Contact your account administrator if you believe access is restricted.

Success Check

✔ The contact is located or the cause of the issue has been identified.

Pro Tip

💡 Searching by phone number or email address often returns results faster than searching by name.