FIX CONTACT IMPORT ERRORS
Article ID: CON-010
Category: Contacts
Estimated Time: 5 minutes
Difficulty: Beginner
What You'll Learn
Learn how to identify and correct common issues that prevent contacts from importing successfully.
Common Import Errors
Duplicate Contacts
If a contact already exists in your account, the platform may skip the record or update the existing contact depending on your import settings.
Missing Required Information
Some fields may be required before a contact can be imported successfully.
Review your spreadsheet and complete any missing information.
Incorrect File Format
Only CSV files can be imported.
If you're using an Excel workbook (.xlsx), save it as a CSV (.csv) before uploading.
Incorrect Field Mapping
If information appears in the wrong fields after importing, the columns may not have been mapped correctly.
Repeat the import and verify each field before clicking Import.
Invalid Email Addresses
Check for:
Missing @ symbols
Extra spaces
Misspelled domains
Example:
Incorrect:
Correct:
Invalid Phone Numbers
Remove unnecessary symbols or formatting if the import reports phone number errors.
Success Check
✔ Your corrected file imports successfully.
✔ All contact information appears in the correct fields.
Pro Tip
💡 If you're importing a large contact list, test with 5–10 contacts first. This lets you verify your field mapping before importing your entire database.